Accessibility Statement

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

keyboard focus may be hidden or not be clearly visible
some controls do not have matching accessible labels
buttons and interactive elements lack sufficient contrast against backgrounds.
some content does not have sufficient colour contrast.
some of the keyboard focus indicators may not have suitable contrast.
search results are not programmatically identified.
Some informative icon has insufficient contrast with the background.
you cannot skip over repeated content on multiple pages.
some input fields do not have autocomplete options.

Feedback and contact information

Tell us if you need information on this website in a different format. In your message, include:

the web address (URL) of the content
your name and email address
the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille)

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

We are working on our content and will continue to make this more readable. All of our pages let you provide feedback to us, and we encourage you to tell us what you think.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:

email: webproject@walsall.gov.uk
phone: +44 1922 650000
visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP

We will respond to feedback within 5 working days.

Enforcement procedure

If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Webpages

Some images are missing or have inappropriate alternative text. This fails WCAG 2.2 success criterion 1.1.1 Non text content. We plan to amend this by DECEMBER 2026.
Some headings are not marked up semantically and there is malformed heading structure. This may impact Blind or low vision users. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships. We plan to amend this by DECEMBER 2026.
Error messages are not associated with respective form fields. This may impact Blind or low vision users. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships. We plan to amend this by DECEMBER 2026.
Some form field inputs do not have an auto-complete feature. This makes it harder for users to fill out the field, especially for users with cognitive impairments. This fails WCAG 2.2 success criterion 1.3.5 Identify Input Purpose. We plan to amend this by DECEMBER 2026.
Some parts of the website do not have sufficient contrast between the text and background colours. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum). We plan to amend this by DECEMBER 2026.
“Skip to Content link” is not present to allow user to navigate blocks of repeated content. This may affect blind users or have low vision. This fails WCAG 2.2 success criterion 2.4.1 Bypass Blocks. We plan to amend this by DECEMBER 2026.
All pages are missing an appropriate page title. This fails WCAG 2.2 success criterion 2.4.2 Page Titled. We plan to amend this by DECEMBER 2026.
Almost all interactive elements on the page keyboard focus are unclear. This would affect users with low vision and cognitive impairments. This doesn’t meet WCAG 2.2 Success criterion 2.4.7 Focus visible. We plan to amend this by DECEMBER 2026.
None of the pages have a defined language. This would affect cognitive and screen reader users whose assistive technologies depend on the language attribute for clear communication. This doesn’t meet WCAG 2.2 Success Criterion 3.1.1 Language of Page. We plan to amend this by DECEMBER 2026.
Some required form fields do not provide error messages announcements to assistive technology users. This fails WCAG 2.2 success criterion 3.3.1 Error identification. We plan to amend this by July 2025.
Some interactive elements do not specify a name, role or value. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role and Value). We plan to amend this by DECEMBER 2026.
Search results are not announced in the correct format for screen reader users. This fails WCAG 2.2 success criterion 4.1.3 Status message. We plan to amend this by DECEMBER 2026.

What we’re doing to improve accessibility

We have carried out an audit of the above recommendations and are working to implement these.

Preparation of this accessibility statement

This statement was prepared on 02 February 2026. It was last reviewed on 08 February 2026.

This website was last tested on 28 January 2026. The test was carried out by the accessibility team in Walsall Council. The tests included:

a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen

The automated tests were completed using the latest version of Axe and WAVE.

Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.